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RETURNS & FAQs

LEFORME Atelier is a small independent business. All our products are handmade which means they are non-returnable and non-exchangeable, but we'll do everything we can to make sure you're happy with your purchases.

Please take a few minutes to read through the following FAQs.

If you can't find the answer to your question, contact us at info@leformeatelier.com

How long will it take to receive my order?

We'll dispatch your order ASAP, usually within a day or two. Refer to our Shipping + Delivery page for estimates. 

Can I cancel my order?

Yes, as long as you give notice within three days of placing the order and the product hasn't been shipped. 

Can I change my order?

Yes, as long as the item is available and your order hasn't already been shipped.

Can I claim my money back if an item is damaged?

No, but we can ship a new one to you, free of charge.

Can I return an item if I don't like it?

Sorry, we're not able to offer returns at this time. 

Can I hire your items for a shoot?

Absolutely! Please just get in touch.

Do you make custom orders or commissions?

Yes! In addition to our lighting designs, we offer bespoke light installations, artworks, accessories, and screen-printed items that can be commissioned to suit your specific needs. If you have something in mind, reach out and we'll see what we can do.

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